Registry and Appeals Department

The Registry and Appeals Department was established in 2023. Its staff's main duties are:

• registry work: receiving correspondence and preparing orders on the university's core activities and on business trips;
• monitoring the execution of assignments;
• overseeing the handling of appeals from individuals and organisations;
• keeping documents in the archive.

The department's work is organised under the following acts and the university's Charter:

• Cabinet of Ministers Resolution No. 12 of 12 January 1999 on measures to strengthen executive discipline;
• Cabinet of Ministers Resolution No. 140 of 29 March 1999 approving the regulations on records management and the monitoring of execution in state authorities and administrative bodies of the Republic of Uzbekistan;
• the Procedure for organising work with documents and monitoring executive discipline in ministries, state committees, agencies, business associations and their structural and regional units, approved by the Prime Minister on 28 August 2009 (No. 11-10);
• Law No. ZRU-445 of 11 September 2017 amending the Law on appeals of individuals and legal entities;
• Cabinet of Ministers Resolution No. 341 of 7 May 2018 approving the Model Regulation on handling appeals of individuals and legal entities in state bodies, state institutions and organisations with state participation;
• Cabinet of Ministers Resolution No. 1061 of 29 December 2018 amending that Model Regulation;
• Presidential Decree PF-6166 of 10 February 2021 on additional measures to strengthen the personal responsibility of the heads of state administration bodies and local executive authorities for the effective implementation of legislation;
• Presidential Resolution PQ-5132 of 31 May 2021 on additional measures to ensure the effective operation of “ijro.gov.uz”, the single interdepartmental electronic system for executive discipline.

• Monitors, in the “edo.ijro.uz” system, that units execute legislation and assignments on time.
• Systematically monitors that the tasks given to the university by decrees, resolutions and orders of the President of the Republic of Uzbekistan, by the minutes of meetings held by the President or during his visits, and by resolutions and orders of the Cabinet of Ministers are carried out properly and on time.
• Monitors the execution of the documents of the Ministry of Higher Education, Science and Innovation (orders, Board decisions, minutes, joint resolutions, assignments, letters), including through the “edo.ijro.uz” system.
• Monitors that the rector's orders are carried out on time by the structural units, the centre, technical colleges and lyceum attached to the university, and the faculties and departments.
• Routes the letters and assignments of higher bodies through the system to the officers responsible; prepares orders on core activities and business trips and passes them to the units concerned.
• Regularly analyses the state of execution and brings shortcomings and problems that need urgent solutions before the rector's meetings and the University Council.
• Carries out targeted and thematic reviews of the units, studies the state of executive discipline comprehensively and helps eliminate the shortcomings found.
• Organises and supervises records management in the university's units, keeps count of the letters registered, and keeps the rector informed about the state of execution and about appeals.
• Registers the appeals (applications, complaints, proposals) of individuals and organisations, whether received directly or through the President's Virtual Reception, the Prime Minister's Virtual Receptions, the ministry or other bodies, and passes them to the officers responsible within the set procedure and deadlines.
• Monitors that appeals are considered properly and on time and that replies are sent by the deadline, and informs the rector immediately of any breach of the deadlines or procedure.
• Draws up the schedule on which heads of units and responsible staff receive citizens and representatives of organisations (approved by the rector) and organises these receptions; draws up and coordinates the schedule of the management's visiting receptions.
• Keeps weekly, monthly, quarterly and annual analyses of how appeals are handled, reports on them at the rector's meetings and the University Council, and reports to the Ministry of Higher Education, Science and Innovation at the end of every quarter.
• Carries out systematic measures to strengthen executive discipline and the handling of appeals, and works together with the university's other units.
• Accepts into the archive, under a formal transfer record, the documents of units whose retention period under the records schedule has ended, and the records of the Human Resources Department.